Q: How does g.spa membership package works?
A: It is a prepaid credits package. All services will be drawn down from the package.
Q: Does g.spa membership packages expire?
A: Membership validity from date of purchase:
$500 & $1,000: 1 year; $2,500 & $5,000: 2 years.
Q: What is ‘Spa Admission’?
A: A Spa admission entitles you to use our facilities such as hot pool, cold pool*, steam bath, sauna, relaxation lounge with personalized monitor, ala carte food and beverages.
*not applicable to ladies
Q: What is a ‘Main Treatment’?
A: Main treatments refers to Treatment packages and Chinese Meridian Treatments.
Q: Does the treatment package includes Spa Admission?
Q: How long am I entitled to stay in g.spa?
A: For each Main Treatment/Spa Admission you are entitled to stay up to 24 hours.
Q: What is Add on services?
A: It is additional treatments to treatment packages.*
*Compulsory Spa Admission charge is applicable for customers who patronise add-on services only.
Q: Are the facilities shared?
A: The facilities are separated by genders. Couple can choose to do an add on to use the jacuzzi in the couple room before or after the massage treatment.
Q: What are the shared areas?
A: The F&B area and relaxation lounge.
Q: Is g.spa Halal certified?
A: We have vegetarian food options that serves no pork/lard. However, we are not halal certified.
Q: Does g.spa provide pre/post natal treatments?
A: Not at the moment.
Q: Are children allowed?
A: Yes. Spa admission will be charged accordingly. Children under 7 years old must accompanied by an adult in the VIP room(charges apply).
Q: Are the packages insured?
A: Yes, we are insured by AVA insurance brokers.