Frequently Asked Questions

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Frequently Asked Questions

Frequently Asked Questions

General

It is a prepaid credits package. All services will be drawn down from the package.

Membership validity 1 year from date of purchase.

A Spa admission entitles you to use our facilities such as hot pool, cold pool*, steam bath, sauna, relaxation lounge with personalized monitor, ala carte food and beverages. 

*Not applicable for ladies’ area

Main treatments refers to Treatment packages and Chinese Meridian Treatments.

For each Main Treatment/Spa Admission you are entitled to stay up to 24 hours.

It is additional treatments to treatment packages. *

*Compulsory Spa Admission charge is applicable for customers who patronise add-on services only.

The facilities are separated by genders. Couple can choose to do an add on to use the jacuzzi in the couple room before or after the massage treatment.

The F&B area and relaxation lounge.

We have vegetarian food options that serves no pork/lard. However, we are not halal certified

Yes. Spa admission will be charged accordingly. Children under 7 years old must accompanied by an adult in the VIP room (charges apply).

Yes, we are insured by AVA insurance brokers.